FREQUENTLY ASKED QUESTIONS

A1). Why does my cartridge heat up? A2). What is the best way to fill the empty cartridges with E-liquid? A3). What is an indication that the battery is fully charged? A4). What should I do if my cartridges don't produce enough vapor? A5). What should I do if some of my cartridges are leaking? A6). How many empty cartridges can a 10ml E-liquid bottle fill? A7). What is an Electronic Cigarette? A8). Are electronic cigarette healthier than normal cigarettes? A9). What are the ingredients in the e-liquid used in e-cigarettes? A10). How to clean an electronic cigarette battery? A11). My battery does not produce any vapor. Is it defective? A12). How do I take care of my battery to get a long life? A13). I am experiencing a short cartridge life. Why is that and how can I fix it? A14). Getting too many duds or getting no vapor. Helpful tip
D1). Can I change my order since the system is not allowing to make any changes? D2). I know you are out of stock. Can I place the order in advance? D3). Do I need to pay custom duty on international orders? D4). If I place my order today, when will I receive it?

A1) Why does my cartridge heat up?

Electronic cigarettes are more like electric cigarettes: they operate on a simple yet fairly strong electric current to generate vapor. The reason for this is two-fold:

E-cig companies aiming for more vapor: In an effort to increase vapor production electric cigarettes also emit more heat than ever before. The problem can be improved by using better heat insulation on the body of the cartridge but most manufacturers using metal casing.

Heavy smokers: Most smokers – especially those who try ecigs for the first time – tend to draw longer, harder puffs. The same heat that generates vapor also heats up the cartridge. This is the main reason why ecig smokers face this warming up of the cartridge. This problem is made worse by users trying to draw too many puffs in rapid succession. The heat is often worse when the cartridge does not have much liquid left.

Manufacturers are still a little behind as they try to balance the heating problem with the demand for vapor. A majority of the vaping customers do not have a major problem though with heating and vapor production is considered as being more desirable.

A2) What is the best way to fill the empty cartridges with E-liquid?

When it comes to refilling the cartridges, although it is a very simple process, we strongly recommend that you fully understand the process of refilling cartridges correctly because the spill or leakage of liquid on your hands or mouth could be dangerous. There are many Youtube videos on the Internet, which demonstrate that process. We recommend you to check them out and understand the process well before doing it.

In general, just open the white cap at the back of the cartridge (using a pin or a pen), turn the e-liquid bottle upside down onto the cartridge and drip a few drops of e-liquid. Be sure to hold the cartomizer at an angle as liquid dripped into the center tube will leak through the battery connector. Repeat the process until the filler material no longer absorbs liquid. In general, about 18-20-drops (1 ml) are needed per each refill. The first refill in a blank cartridge may require more liquid (20-25 drops). As the filler material becomes more saturated, it takes longer for the liquid to fully be absorbed. Therefore, a wait of several minutes toward the end of the process may be required to ensure the material is completely wet.

Dripping too fast when saturating the filling will result in liquid seeping out the battery connector end of the cartridge. Keep the battery connector end covered with the silicon rubber caps, often referred to as condoms. when filling to minimize leakage. Once the cartridge filled, do the following:

- Get a paper towel and keep it at the battery connector end

- Put the open end (from which you just filled in the liquid) in the mouth and blow onto it. Any extra liquid in the cartridge would be blown out.

- Let the cartridge sit for couple of hours to ensure that any extra liquid gets dried out.

This is important because if the extra liquid drops into the battery, it might damage the battery.

Put the white cap back and you should be back in business.

If you are getting burnt smell and/or no vapor after filling the liquid, try adding a few more drops in the cartridge.

A3) What is an indication that the battery is fully charged?

Once fully charged the light on the USB charger will turn green, letting you know your battery is ready for use and can be unscrewed.

A4) What should I do if my cartridges don't produce enough vapor?

Sometimes the brand new cartridges have a blocked air passage. We suggest to our customers to try the following:
With the cartridge screwed on to the battery, keep the LED side of the battery in your mouth (about half to one inch) and then blow hard onto it a couple of times. You should see smoke coming out of the other side of the cartridge. Now just try inhaling your cigarette normally and you should see the vapor coming out. Please try this a couple of times and if it still does not create vapor, please contact us so that we could send you an appropriate number of replacement packs.

A5) What should I do if some of my cartridges are leaking?

The first thing we strongly recommend is to immediately throw away those cartridges. We have had very few cases of leakage in our cartridges but if that happens, we recommend that you first immediately wash your mouth many times with water.

One other thing we would recommend. After you have opened a cartridge pack, we recommend that you store these carts on a horizontal (flat surface). Don't keep these cartridges vertically - this could lead to a liquid coming down due to gravity (if by chance there is a little extra liquid in the cart). Also, we recommend that when smoking, keep the cigarette horizontal or close to horizontal. Smoking vertically sometimes may result in possible leakage. Again it should not happen but it is just a recommendation to avoid any potential issues like this.

A6). How many empty cartridges does the 10ml E-liquid bottle fill on average?

20-drops (1 ml) are needed per each refill. However, the first refill will require more liquid (25-30 drops). So on average it would take 10 cartridges to use up the 10 ml of our E-liquid.

A7). What is an Electronic Cigarette?

Electronic cigarette is a smart device that creates vapor by heating a food-grade liquid contains small amount of clean nicotine. It provides the satisfaction of smoking a regular cigarette but without any odor, ash or flame. Also there is no tar, smoke or thousands of carcinogenic chemicals present in a regular cigarette which are the major reason of health risk in a regular cigarette. Since electronic cigarettes do not burn tobacco, they can be smoked in many places where traditional cigarettes are not allowed.

A8). Are electronic cigarette healthier than normal cigarettes?

Although many of our customers claim that they feel much healthier since they switched to electronic cigarettes, FDA has not yet approved them and hence no official health claims can be made. However, an electronic cigarette does not have any smoke, tar, ash, or thousands of carcinogenic chemicals that a regular cigarette has. Smoke, tar, and the carcinogenic chemicals are the major cause of health risk in a regular cigarette.

A9). What are the ingredients in the vapor?

The vapor mainly consists of a mixture of water vapor and pharmaceutical high grade pure nicotine. In addition, there are some food grade chemicals in the vapor, mostly consisting of:

c. Food grade flavorings - high-quality flavorings that make the vapor taste great.

A10). How to clean an electronic cigarette battery?

It is important to clean and maintain your electronic cigarette to ensure maximum performance and a longer life. The battery should be cleaned periodically depending on how often you use it. We recommend to clean it once a week.

1. Inspect the battery – Look for residue which may be caught and stuck inside the threads of the battery. 2. Use a push pin or a needle to go around the center piece (inside the threads) to clean out any dust/residue. If needed wrap a corner of a cleaning wipe around the pin and then use that to clean out the area inside the battery. 3. Very lightly Soak Cotton Swab in Rubbing Alcohol (or Hydrogen Peroxide) 4. Clean the center piece of the battery (inside the threads) with the swab. 5. Use a cleaning wipe to clean the outside of the threads of the battery. 6. Allow it to dry: Let the battery dry for a few seconds.

A11). My battery does not produce any vapor. Is it defective?

Before discarding the battery, perform the following steps to test if it is actually defective.

1. Check Your Battery to see if it is sufficiently charged. Place the e-cig in your mouth backwards—with the LED side in your mouth and blow into the e-cig. This activates the battery. If the LED light comes on, your battery is working and doesn't need to be charged. If it doesn't light up, try charging the battery.
OR if the tip of your battery is blinking several times (about 5 times or so) when you drag on it, it needs to be recharged.

2. If you've checked that your battery is charged, and you still get no vapor, you may have a dud or clogged cartridge. It's possible for a bit of dried e-juice to clog the cartridge. Take the cartridge in your hand, with the thread side facing down. Tap it forcefully on a hard surface, like a desk. This can help redistribute the some juice for optimal vapor production.
If that still doesn't work, take the cartridge, screw it onto the battery, and blow into it. Do not inhale, as you normally would: blow out. This will activate the battery and heat up the cartridge. You should be able to feel it getting warm. Once it gets hot, it should burn off anything that's clogging it up.

3. If that still doesn't produce any vapor try this: With the cartridge screwed on to the battery, keep the LED side of the battery in your mouth (about half to one inch) and then blow hard onto it a couple of times. You may or may not see smoke coming out of the other side of the cartridge. Now flip the e-cig and try taking 2 or 3 strong puffs. Flip the e-cig again, keep the LED side in your mouth and try blowing again a couple of times. Try this couple of times and see if that makes a difference.

4. If you still get no vapor, try the same battery with one or two different cartridges. If still no vapor is produced, try using another battery with those cartridges. Depending on the combination, you should be able to identify if it is the battery or the cartridge that is defective.

If you have identified that it is the battery that is defective and it is a new battery, it is most likely defective. If it is the battery that you have been using for a while, it may just need a good cleaning

Note: If you fill your own liquid in the cartridges, it is possible any extra liquid might drip into the battery and cause short-circuit. Anytime, you feel that the any drop of e-liquid might have dropped inside the battery, unscrew the cartridge from the battery, hold the battery from the LED side and shake it (with the thread side downwards) like a thermometer to discard any e-juice. Then, let the battery dry for about a day or two. Once the liquid has dried off, it is likely that the battery starts to work again.

A12) How do I take care of my battery to get a long life?

Taking good care of your battery will not only increase the life of your battery, it will produce less frustration while using it. If your e-cig is not producing enough vapor, you can check our July month's article My-battery-does-not-produce-any-vapor. Is-it-defective? for some helpful tips.

Some helpful tips that would increase your e-cig battery life:
1. Do not store or leave your battery in areas with high temperatures (e.g. outside in the sun) or low temperatures (e.g. outside in the night in colder areas, inside the refrigerator, etc) or high humidity (e.g. rainy conditions).
2. Avoid dropping your battery on a hard surface. Remember your e-cig has the same battery as your cell-phone. It may damage your e-cigarette battery completely.
3. Do not store your battery in pockets or other places with a lot of dust. Pocket lint can get inside the battery opening and cause the switch to malfunction. When not in use, carry your battery in a protective case.
4. Do not poke paperclips or other hard items inside the battery. Also do not use compressed air.
5. Charge the battery before it is totally drained. When you feel your battery is getting weak, just switch to a backup, charged battery and charge the weak one. A totally drained battery could result in much shorter life.
6. Make sure your hands are dry when using your e-cigarette.
7. While inhaling, try to keep your e-cigarette in or close to horizontal direction, else e-liquid may drip in the battery or leak into your mouth.
8. Unscrew the cartomizer from the e-cigarette battery when not in use.
9. Although leaving the battery to charge overnight will not damage the battery but it might shorten the life. So don't let your battery charge for more than 4-5 hours at one time.

CLEANING YOUR BATTERY ON A REGULAR BASIS
Periodic cleaning of the batteries is strongly recommended as the contacts do become dirty under normal usage. We recommend you to follow these steps once or twice a week to keep the battery clean:

1. Using a cotton swab dipped in rubbing alcohol, swab down the threads and contacts on the battery. Make sure the swab is not soaked, rather slightly damp to prevent the rubbing alcohol from damaging the battery internally. Make sure to wipe the swabbed-down areas with a dry paper towel and allow to dry completely before using again.
2. Roll a small piece of paper in such a way that it has a pointed end on one side. Use that end to clean any hard-to-reach areas near and around the contacts on the battery. Then blow off any lose dirt from that area.
3. Keep the LED side of the battery in your mouth (about half to one inch) and then blow hard onto it a couple of times. You may or may not see smoke coming out of the other side of the cartridge. Now flip the e-cig and try taking 2 or 3 strong puffs. Flip the e-cig again, keep the LED side in your mouth and try blowing again a couple of times. Try this couple of times. This often cleans up any blockage in the air passage.

Remember your battery has the same electronic battery inside that goes in the latest smart phones. So anything that could damage your phone could also damage your Electronic cigarette.

If you fill your own liquid in the cartridges, please refer to How-do-i-refill-a-blank-cartridge on how to fill you cartridge correctly. Incorrect filling could result in liquid dripping into the battery, rendering it useless.

A13). I am experiencing a short cartridge life. Why is that and how can I fix it?

Normally, one cartridge lasts for about 150-200 puffs. Following are some tips that could help you achieve a longer cartridge life.

• Don't leave cartridges open after removing them from their sealed package or assembled e-cigarette. If you are not using the cartridge, make sure to put rubber caps on the cartridges.
• Avoid extreme temperatures. Temperatures <60F and >80F could result in the liquid evaporating and shorter cartridge life.
• If you travel frequently with your e-cigarette, it is important to use a portable carry case. Transporting the assembled e-cigarette without a case can cause it to be engaged unintentionally with airflow being moved through the unit, such as in a shirt or pants pocket.
• If you don't plan to use the unit for more than a day, unscrew the cartridge from the battery and seal with the rubber cap. Then store both the battery and cartridge inside a portable case.
• Number of puffs from each eCig cartridge varies based on individual smoking habits. A regular cigarette has about 10-12 puffs. Depending on your smoking style, shorter or greater life could be experienced than expected from a e-cigarette cartridge.
• Cartridges should be used within 5 days after opening.
• Cartridge shelf life is 12 – 18 months from their production date. Our cartridges are normally less than 2 months old when we ship them.
• After opening, store the cartridges in or close to horizontal direction with rubber-caps on.

Questions about your E-cigarette Battery? Here is an article about how to take care and how to increase life of your E-cigarette battery.

C5). How long does a battery last before needing a recharge?

Depending on the capacity of the battery, it could last from 3 hours to 7 hours of smoking time depending on the usage. Following are average smoking hours a battery could last before needing a charge:
- Short Battery: 190mah. Could last from 3-5 smoking hours depending on the usage - Standard Battery: 280mah. Could last from 4-6 smoking hours depending on the usage - Long Battery: 380mah. Could last from 5-7 smoking hours depending on the usage

C6). How long does a battery last before I need a new one?

An average life of a battery is from 3-6 months depending on how it is used and how carefully it is handled. The EGO batteries have a longer life of about 9-10 months. The battery that goes inside your electronic cigarette is the same battery that goes in your latest cell-phones. So, just like your phone, they need to be handled with care. Water, moisture, high humidity, dropping on the floor, hitting against a hard surface, high / low temperatures could cause the battery life to go down. However, if handled carefully, a new battery could last about 3-6 months.

Magic Mist offers lifetime warranty on its automatic batteries as long as you have purchased an item from us in the last ninety days. So, if your battery stop working for any reason within 180 days of purchase and you have purchased any item from us in the last 90 days, please let us know and we will replace it for free. However, if you fill your own cartridges on automatic batteries, then the batteries can go bad very quickly. In those cases the batteries are not covered under warranty unless the battery didn't work from the time you received it. For EGO batteries (Ego Twist, EGO Passthrough, and EGO Non-Passthrough), the warranty period is 60 days from date of purchase.

C7). Is there a shelf-life for cartridges?

Our cartridges can sit on shelf for up to 12 months after which they may start to get dry. We strongly recommend to store the cartridges in a cool dry place and in a horizontal position if you plan to store them for a longer time. We don't recommend them to keep them in a refrigerator. but under normal room temperatures around 70F.

C8). What different flavors and strengths do you offer in your cartridges?

We offer 2 different flavors in our cartridges: Rich traditional Tobacco and Cool Mint Menthol. Both flavors have an enhanced flavor and create a better throat hit when used together with Magic Mist batteries. We offer both flavors in 5 different strengths starting from 0mg (Zero) to 24mg (X-High) strengths.

C9). Do you plan to offer more flavors other than Tobacco and Menthol?

At this time, we don't plan to introduce more flavors in our cartridges. We do have 9 flavors in our e-liquids: Tobacco, Menthol, Cherry, Vanilla, Apple, Banana, Coffee, Blue Berry, and Green Mint. Both cartridges and e-liquids are available in 5 different strengths: 0mg (no nicotine), 6mg, 12mg, 18mg, and 24mg.

D1). Can I change my order since the system is not allowing to make any changes?

Once you submit the order, the order is locked and you cannot make any changes to the order. However, as long as the order has not been processed, we can certainly change the order. Please let us know what changes you would like to make.

D2). I know you are out of stock. Can I place the order in advance?

We are sorry but at this time, we don't really allow that. In near future we will let that functionality in our system so that advance orders can be placed.