We are so confident that you will be satisfied with your purchase that we offer a 100% money back guarantee on most of our products if returned within 30 days. If you are unsatisfied with our product for any reason, we will refund you your original product purchase price in full – no questions asked!! The refund does not apply to tax & shipping charges paid if any unless products were shipped to you in error. Please note that certain items (E-liquid bottles,clearomizers, Kanger Protanks, Kanger Aerotanks, Inookin itaste, EVOD clearomizers) cannot be returned or exchanged after they have been used.

The Magic Mist cartridges
If dissatisfied with our cartridges for any reason, please contact our customer service at [email protected] providing details of the issue. We may request you to send us back the unused cartridges. Please contact the customer service for return address and instructions.

The Magic Mist Starter kits
If dissatisfied with the starter kit, you must ship the kit back in original package with all items, including unused cartridges. Misused, damaged, or broken starter kits will not be refunded. We do not pay the cost of shipping starter kits back to us unless products were shipped to you by mistake. Buyer must use a traceable carrier for shipping. Refunds will be made only after an inspection of the product to confirm its condition. Please contact the Magic Mist customer service if you have any further questions.

The Magic Mist Batteries and Accessories
If dissatisfied with our batteries and/or accessories you bought from the Magic Mist website, you can return those items within 30 days of purchase. Misused, damaged or broken products will not be refunded unless the products never worked and it was determined by us that they were defective to start with. In that situation, the products would be replaced under 'Lifetime Warranty' policy. However, if you fill the cartridges manually and use with automatic batteries, then those batteries are not covered under our warranty. When the cartridges are filled manually, there is a high likelihood that a drop of eliquid would leak into the battery. This might immediately short-circuit the battery. So if we receive any non-working battery that we find has any eliquid inside, that battery will not be covered under warranty.

Wholesale orders
Wholesale orders must be returned within 30 days of purchase and may be subject to a 20% restocking fee. Please contact our customer service representative for details at [email protected]. Misused, damaged or broken products will not be refunded unless the products never worked and it was determined by us that they were defective. In that situation, the products would be replaced under 'Lifetime Warranty' policy.